Procurement Complaints

Making a Procurement Complaint
A procurement complaint is an issue or concern expressed by a supplier in relation to the process and probity applied by TCV when carrying out a procurement activity.

If you wish to make a procurement complaint, please email This email address is being protected from spambots. You need JavaScript enabled to view it.. The complaint must set out:

  • your name and/or organisation's contact details
  • the procurement that the complaint relates to
  • the basis for the complaint specifying the issues involved
  • how the subject of the complaint and the specific issue affects you or your organisation
  • any relevant background information
  • the outcome desired by you or your organisation.

Management of Complaints
Following the receipt of a complaint, the following process will be followed.

Within 5 working days of receipt of the complaint, at a minimum, TCV will email the complainant to acknowledge receipt of the complaint, confirm the TCV contact person, the process to by undertaken by TCV and the approximate timeline to address the matter.

Within 20 working days of receipt of the complaint, a manager will investigate the complaint. Unless additional information is required, the complainant will then be contacted with a response containing the outcome of the complaint.

If additional information is required, or the services of external parties are required to advise on elements of the complaint, there may need to be an extension of time. Any extensions of time will be communicated to the complainant.

If the Complainant disagrees with the outcome of their complaint, they may refer the complaint to the Victorian Government Purchasing Board (VGPB) for review.